Returning items to Doorstop World
We’re sorry that our Doorstop isn’t to your liking. Our doorstops are custom manufactured to exacting specifications and after years of testing to determine the best materials & dimensions. Please see below for our return conditions. Bear in mind we’re a small, family business. We want you to like our products and for them to give you many years of good service so please do give us a call to talk it through, we may be able to help!
We’ve seen cases where people want to return a doorstop after many months, simply because they lack the skills to drill a wall. Any local tradesperson will be glad to help! And our advice is always available on the best fixings to use etc. Your statutory rights apply to any defects of course but if you simply change your mind, it’s really got to be limited to 7 days – that’s not unreasonable. And if you’ve damaged the doorstop or magnets, we know it happens – reach out and let’s see what we can do to help!
We do of course endorse the Distance Selling Regulations enshrined within the Consumer Contracts Regulations which became law in June 2014 and ask you to note the following should you wish to cancel your order & return your doorstop or other item:
- The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and ends seven working days from the day after you receive your goods.
- Items should be undamaged & fit for resale. Items that have been damaged through fitting will not be refunded.
- Confirmation of your cancellation should be sent by email or letter.
- You may not return tailor-made, custom or personalised goods.
- The original outbound postage (shipment from us to you) will not be refunded.
- Return postage for returning the item will not be refunded.
- We are aware that some customers have unfortunately overlooked the warnings on the packaging concerning the strength of the magnets in magnetic hold doorstops and have then broken the magnets when they ‘jump’ together. This does not constitute a fault or reason for return – call us to discuss replacement magnets if this happens to you!
- Before returning an item, Please give us a call on 07775 486683 to confirm returns authorisation & address. We might even be able to suggest a better solution to your problem!